Terms of service

Effective Date: 1st October 2024

Welcome to Colcal Machinery, your trusted provider of machinery solutions in Kenya. By accessing or using our website (https://colcalmachinery.co.ke/) and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. Introduction

These Terms of Service (“Terms”) govern your use of the Colcal Machinery website and any related services. By accessing our website or purchasing products from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Modifications to Terms

Colcal Machinery reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Your continued use of our website or services after any changes means that you accept and agree to the revised Terms.

3. Products and Services

Colcal Machinery offers a variety of products and services, including machinery, tools, and installation services. All products listed on our website are subject to availability, and we reserve the right to limit the quantity of any product we supply.

3.1 Product Descriptions

We make every effort to provide accurate information and descriptions of our products. However, we do not warrant that product descriptions or other content on the website is 100% accurate, complete, reliable, or error-free. If a product offered by Colcal Machinery is not as described, your sole remedy is to return the product in accordance with our return policy.

3.2 Pricing

Prices for our products are subject to change without notice. We strive to display accurate pricing but in the event of an error in pricing, Colcal Machinery reserves the right to cancel any orders placed for a product at the incorrect price.

4. Orders and Payments

4.1 Order Process

By placing an order through our website, you are making an offer to purchase the products in your cart. Colcal Machinery reserves the right to accept or reject any order for any reason. If we accept your order, we will send you a confirmation email detailing your order.

4.2 Payment Terms

All orders must be paid for in full at the time of purchase. We accept various forms of payment including credit cards, mobile money (M-Pesa), and bank transfers. By providing your payment information, you authorize us to charge the applicable payment method.

5. Shipping and Delivery

Colcal Machinery offers shipping across Kenya. Shipping fees and delivery times vary depending on your location and the products ordered. We will provide an estimated delivery time upon confirmation of your order. Colcal Machinery is not responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays or force majeure events.

6. Returns and Refunds

6.1 Return Policy

If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a full refund or exchange, provided the product is unused, in its original condition, and with all packaging intact. To initiate a return, please contact us at sales@colcalmachinery.co.ke or call 0701652100.

6.2 Refunds

Refunds will be processed once the returned product is received and inspected. Please note that the original shipping costs are non-refundable, and you are responsible for return shipping charges unless the product was damaged or incorrect.

7. Warranties

All products sold by Colcal Machinery come with a manufacturer’s warranty. The warranty details will vary depending on the specific product and will be provided at the time of purchase. Please refer to the product warranty information for details on coverage and claims.

8. Limitation of Liability

Colcal Machinery will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products. Our maximum liability to you for any reason shall be limited to the amount paid by you for the applicable product or service.

9. Intellectual Property

All content on the Colcal Machinery website, including but not limited to text, graphics, logos, and images, is the property of Colcal Machinery or its content suppliers and is protected by Kenyan and international copyright laws. You may not use any content from our website without prior written consent from Colcal Machinery.

10. Privacy Policy

By using our website, you agree to our collection and use of personal information as described in our Privacy Policy. We take your privacy seriously and are committed to protecting your personal information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Contact Us

If you have any questions or concerns regarding these Terms, feel free to contact us at:

• Website: https://colcalmachinery.co.ke/
• Phone: 0701652100
• Email: sales@colcalmachinery.co.ke

Thank you for choosing Colcal Machinery for your machinery solutions!